Jingit

FAQ

We’re here to help.

Joining Jingit

Who can join Jingit?

Anyone can join Jingit that meets the following requirements:

  • They have their own mobile phone with text messaging
  • They live in the United States
  • They must be at least 13 years old

What information do I need to register?

To register, you need to provide some key information:

  • Legal name, gender, and date of birth
  • The ZIP code of your permanent U.S. address
  • Your cell phone number, to receive a text message to confirm your Jingit account
  • A valid email address to confirm your Jingit account

Why do I need to have a valid email address?

Your email address is your username when you sign in. We require a verified email address for your security.

Why do I need to have text messaging?

We require text messaging to minimize security fraud and confirm each account belongs to a unique person.

Troubles Registering?

Computer Updates:

Our web site currently uses Adobe Flash, and so it is important that your browser has the latest version of Flash. View which version of Flash you currently have or visit the Player Download Center to update Flash.

Make sure your web browser is up-to-date, or try a different browser.

Communication Error:

If you have anti-virus or ad-blocking software, please make sure it does not block Jingit.

Old Version of Jingit:

Restart your computer to ensure you have the latest version of Jingit.

Why do I receive an “Unsupported Mobile Carrier” message?

Jingit does not accept Google Voice numbers as well as other online telecommunication services in an effort to further prevent fraud.

Jingit Authentication and Registration

How do I transition my Jingit account?

Click the “Sign In” button. If you are not prompted to set your password, click the “Transition Account” button on the right to transition your account.

Why do I need a password?

Jingit requires a password to protect your Jingit Account and personal information.

Can I change my password?

You can change your password at any time from your Jingit Profile.

I forgot my password:

If you have set a password and have forgotten it, click the link that says “Forgot Password?” from the Sign In page, and follow the instructions to reset your password.

Can I change my email or my mobile phone number?

You may update your email or mobile phone number through your profile.

I forgot my email address:

If you have forgotten your email address, you can sign in with your mobile number and password. Once signed in, you may reset your email address through your Profile.

I forgot my mobile number:

If you have forgotten your mobile number, you can still sign in with your email address and password. Once signed in, you may reset your mobile number through your Profile.

Jingit Profile

How do I update my profile information?

Jingit is currently creating the ability for users to update their profile information from their Jingit Profile. In the meantime, please Email Jingit Support.

What if my birthdate is not accurate?

When you apply for your Jingit Visa® Debit Card, you will have one opportunity to correct your birthdate.

How do I get my money?

You can use your earnings to buy music via Jingit’s music.me service, or you can get a Jingit Visa Debit Card. If you get a Jingit Visa Debit Card, you can make free cash withdrawals at U.S. Bank ATMs or use the card anywhere Visa cards are accepted.

After you apply for your Jingit Visa Debit Card, your card will be mailed to you within 3 weeks. When your card arrives, you need to activate it and add the cash from your Jingit account.

Jingit Visa® Debit Card

How do I enroll for a Jingit Visa Debit card?

Sign in to Jingit.com, and look for the banner to the right of the video frame that says “Get a Jingit Visa Debit Card.” Then, simply click on the “Learn More” button to sign up. U.S. Bank is our partner for offering this card.

Your card will be mailed to you within the next 3 weeks. When your card arrives you need to activate it in order to add the cash from your Jingit account.

I don’t see the Jingit Visa Debit Card banner, what do I do?

Earn:

In order to register for a card, Jingit provides you earning opportunities until you are able to cover the enrollment fee. Please visit the Fee Schedule Page for an up to date list of enrollment fees.

Update Flash:

Our web site uses Adobe Flash and so it is important that your browser has the latest version of Flash.

Register from a Computer:

Start by making sure you’re registering from a computer. Currently, card registration is not supported from an iPad or mobile device.

Communication Errors:

If you have anti-virus or ad-blocking software, make sure it recognizes Jingit. Make sure your browser is up-to-date. Restart your computer.

Why do I need to provide my Social Security Number?

We are partnered with U.S. Bank and while they do not do a credit check, they do have an approval process that checks name, age, and Social Security number to verify the individual. This helps us minimize fraud and is part of our compliance policy with U.S. Bank for card enrollment. Jingit does not store your Social Security Number or any sensitive banking information. Your Social Security Number is provided in a secure manner directly to U.S. Bank, who provides our Jingit Visa Debit Card. Their reputation and reliability is one of the reasons we chose them as a financial partner.

Why am I being denied when I enroll for a Jingit Visa Debit Card?

During certain enrollment times, our system becomes busy and will not accept your information. Double check your information, and please try again.

How much does the Jingit Visa Debit Card cost?

Jingit offers the Jingit Visa Debit Card for low enrollment fees compared to the industry standard $10.00 fee. Jingit requires you to use Jingit earned cash to pay the enrollment fee. So be sure to accumulate at least enough earnings in your account to pay the enrollment fee before you apply for the card. Other fees may apply to your Jingit Card. Review the Terms and Conditions and Fee Schedule to make sure that this is the right choice for you and to view corresponding fees.

Where can I use my Jingit Visa Debit Card?

It can be used almost anywhere Visa debit cards are accepted. The Jingit Visa Debit Card is a pre-paid debit card, where users are unable to spend more than what is currently on their card. Please take into account that some retailers require pre-authorizations to cover things such as a tip at a restaurant or a hair salon, a car rental or hotel stay. Pre-authorizations will also happen if you swipe your card at a gas pump. Make sure to take your card inside to the attendant if you wish to get gas.

How do I get permission from my parent or guardian?

For someone 13–17 years of age to be given permission to enroll for a Jingit Visa Debit Card, you need to enroll for the card online. Your parent will receive an email where they are asked to grant you permission to continue with the enrollment process. They need to respond to this email by following the steps indicated for approval, and then your card will be processed.

For Parents: How do I give permission to my child?

When your child signs up for a Jingit Visa Debit Card, they are required to enter their parent or guardian’s email address in order to get permission. Click the link in the “parental consent” email you received. This will bring you to a web page where you will need to read over several items and provide an electronic signature for your child to continue. Until this permission has been formally accepted at the website, your child will not be allowed to enroll for the card. We do this as a commitment to keeping families informed and promote responsible banking.

Why haven’t I received my Jingit Visa Debit Card yet?

The Jingit Visa Debit Card can take up to 3 weeks to arrive. If your card has still not arrived within 3 weeks, you can call U.S. Bank and inquire about the status of your card at 1–866–273–6842 and select the option “Report your card lost or stolen.”

How do I activate my Jingit Visa Debit Card?

To activate your card, follow these simple steps:

  • Refer to the activation sticker on your card and follow the directions provided.
  • Sign the back of your card.
  • Add Cash online at Jingit’s Website or with the Jingit mobile application.

When I try to activate my card it says it cannot verify my security.

Please contact Jingit Support.

How do I put cash on my Jingit Visa Debit Card?

First, make sure that your card is active. Then, there are two ways to add cash to your card:

  1. Add Cash online at Jingit’s Website by clicking the “add cash now” button. You will be able to see your original balance and how it increases when you add cash to it by clicking the “+” button.
  2. Add Cash with your mobile phone using the Jingit Mobile App.

If not able to add cash, and have already applied for card:

Here is a checklist to go over to help troubleshoot:

  1. You’ve received your Jingit Visa Debit card and have activated it.
  2. Make sure your browser is up-to-date, or try from another browser.
  3. Make sure your Flash is up-to-date by visiting the Player Download Center.
  4. If you have any Anti-virus protection or Ad Blocking software, please make sure it recognizes Jingit.
  5. Have you exceeded your card load limit? There is a security threshold of 5 loads per day and 31 loads per 30 days.
  6. Restart your computer!

Is there a limit to the number of times I can load money onto my Jingit Visa Debit card?

There is a security threshold of 5 loads per day and 31 loads per 30 days. Your account is reset 30 days from your first time you moved cash from your Jingit Account to your Jingit Debit Card, which may take 3 business days to process. For example, if you moved cash to your debit card on December 15th for the first time, your account will then be reset 30 days from this date, or January 15th. Yet, you may not be able to load money again for 3 business days, or until January 18th to account for processing time.

Additionally, you cannot load your Jingit Visa Debit Card more than 3 times with values under $1.00. It is best to load your card less frequently and with larger loads to avoid meeting these limits.

How do I deposit more money onto my Jingit Card?

Convenient Locations:

Reload your Visa Card at any location displaying the Visa ReadyLink logo. Visit www.visa.com/readylink for more information and to find the nearest location.

Direct Deposit of Your Payroll Check:

If you have the Jingit Plus Card, you can set up your payroll check to be deposited directly onto your card. Use the Routing Number and Account Number account number provided with your Jingit card to set up direct deposit from your employer, or to receive tax refunds or other government payments. You can also make free cash withdrawals and deposits at U.S. Bank ATMs.

How do I cancel my Jingit Visa Debit card?

Please contact U.S. Bank at 1–866–273–6842 to cancel your card. This number is also on the back of your card. However, even if you cancel your card, you can continue to use your Jingit earnings to download music though Jingit’s music.me service.

Is there a way to get my cash other than with a Jingit Visa debit card?

The only way to obtain your cash is to sign up for the Jingit Visa Debit card.

With the Jingit Visa Debit card, you have the flexibility to transfer your Jingit earnings instantly and purchase something. You can use your Jingit Visa Debit card wherever Visa is accepted.

You can also purchase music through Jingit’s music.me service.

How can I view my Jingit debit card transaction history online?

Try clicking the “Accounts” Tab. If you see a sign that says “Coming Soon”, please go to the U.S. Bank Consumer Card Access website.

What are your Debit Card fees?

Other than the enrollment fee, there are no other periodic fees as long as you maintain activity on the debit card within every 90 days. There are other fees if you want to withdraw funds at an ATM or from a bank teller, call live customer service or request additional features such as requesting a paper transaction statement mailed to you. Paper transaction statement fees can be avoided by viewing your transactions online at U.S. Bank’s web site. For a full breakdown of fees, please visit the Fee Schedule.

Inactivity fees - $2

Any amount added to the card from Jingit counts as activity, so to avoid these fees our users can move as little as 1 cent every few months.

Account closure fee - $10

If you choose to close your account and request a check for your remaining balance, a fee of $10 will be assessed to cover the cost of printing and mailing the check.

There are two ways to avoid the account closure fee:

  1. Simply spend your remaining balance before closing your account.
  2. Close your account and sacrifice your remaining balance. For example, it may be worth it for you to sacrifice a remaining 5 cent balance than incurring a $10 fee to have your account closed and the remaining 5 cents mailed to you.

For more information consider the Jingit Cardholder Terms.

What are the Jingit Visa Debit Card’s terms and conditions?

The terms and conditions provide important information about your Card including your responsibility to report your Card lost or stolen and your rights if there is an error with a transaction. View the Terms and Conditions.

What are the benefits of the Jingit Plus Visa Card?

The card is simple to use and you can use it everywhere Visa Debit Cards are accepted. You can pay bills online at merchant providers, over the phone or in person, and you can make free cash withdrawals at U.S. Bank ATMs.

It is easy to add money to the card with free cash deposits at any U.S. Bank branch, free direct deposit of your payroll or government benefits check for instant access to your money, and you can add funds to your card at any Visa ReadyLink location.

music.me

How do I download music via music.me?

Sign in to your Jingit account using your computer, and use the “Get Music Now” link. Identify a song you’d like to purchase with your Jingit earnings.

Earning Opportunities & Ads

Why don’t you have more ads?

You’ll see more videos and surveys in the coming weeks and months. Our company is always looking for additional advertisers and partners.

Why am I seeing “Check Back Later” when I try to view ads?

If you are seeing “Check Back Later” when you try to view ads at Jingit, then the ad may have ended or you may have reached your earning limit.

How will I know about new earning opportunities?

Jingit may occasionally send an email to you with additional earning opportunities. Otherwise, check back often online and on your mobile device. We also announce new campaigns on our Facebook page.

Where can I earn besides Jingit.com?

Jingit often has earning opportunities on other sites. Please visit our Facebook page for up-to-date discussion on additional earning opportunities.

Mobile

Why doesn’t Jingit work on my Android device?

There are several requirements which must be met in order to run the Jingit mobile app on your Android Device: GPS, a Camera, and a constant internet connection. If you meet these conditions and are still having trouble running Jingit on your Android device, please contact Jingit Support for other troubleshooting tips.

Jingit no longer works on my Android

We have created a new mobile app for Android with no Adobe requirements. Even though we are hoping it will work on more mobile devices, it is possible that it will not work on every device — including devices with which we were previously compatible.

Can I see a full list of mobile devices that work with Jingit?

Jingit currently does not have a full list of mobile devices, but if you have questions please contact Jingit Support

What is the Check-In function on the mobile app?

A Jingit Check-In is a feature that is available on your mobile device that allows you to get paid for engaging with Brands at retail locations around town.

Check-Ins

Why don’t I see Check-Ins?

There may be several reasons why you do or don’t see check-ins. First, you need to have a supported, non-jailbroken smartphone running our app. Second, you need to be within 30 miles of a site with available check-ins. Third, you must not have reached your earning limit for the week. Fourth, Your phone must have location services enabled and have connectivity.

How do I unlock a Check-In?

In order to unlock a check-in, you must get close enough to the check-in location.

Why am I seeing “Oops…Get closer to unlock this Check-In?”

You may be seeing this because you are not close enough to the check-in location for it to unlock, or connectivity issues are preventing your device from reporting your exact location.

What’s a Check-In at home?

If you purchase the original check-in item, there may be other earning opportunities once you have brought the item home.

What’s a VIP Check-In?

Sometimes, when no one is watching, Jingit slips in some high-value check-ins just for fun. Why, did you see one?

How does it work?

It works just the same as every other check-in, but it’s only available to the first person that completes it.

Offers

What is an Offer?

An Offer is another way to earn with Jingit! Just like a Check In, you must use your Android or iOS device, but to complete an Offer you must purchase the product and scan the receipt.

How do I complete an Offer?

You will need to:

  • Have an Android or iOS device running the Jingit Mobile App.
  • Reserve the Offer on your Jingit Mobile App
  • Purchase the reserved product at a listed retailer. Keep your receipt!!
  • Complete the Offer by scanning your receipt before the reserved time is up.

No Offers show up in the app, what do I do?

If you do not see any Offers in the mobile app, there may not be any available Offers for you at this time. Check back often for more Offers!

There were some issues with my receipt scan.

If you have had issues with your receipt image, they will be listed on your Offers Update email. In general, you should:

  • Scan receipts from listed retailers.
  • Hold your receipt flat and scan in a well lit area.
  • Make sure the image is clear and not blurry.
  • Include the entire receipt including the total.

There were some issues with a specific Offer.

If you have had issues with any single Offer, they will be listed on your Offers Update email. In general, you should:

  • Ensure the correct products and quantities appear on the receipt being scanned.
  • Verify that the purchase occurred after the start date of the Offer.
  • Confirm that this receipt has not been used previously for this Offer.
  • Each receipt can only be used by one person.

I didn’t get paid, but my items really are on this receipt!

Don’t worry. Re-reserve the Offer, circle the item(s) on your receipt with a pen, and scan it again.  It’s quite possible we just couldn’t read it the first time.

How long until I get paid?

While we usually review scanned receipts for Offers within 48 hours, it could take as long as 7 days. When your receipt has been reviewed and accepted, you will be paid; your cash will be added to your Jingit Balance; and you will receive an email with the good news.

I never received an email confirmation about my Offer, what should I do?

If you have scanned a receipt and have not heard from Jingit via email within 7 days, then you should contact support by clicking on the information tab on the upper right hand corner of your Jingit Mobile App and choosing Support. Please provide information on when you submitted the Offer and for what product.

My receipt was rejected, but I can’t resubmit because I no longer have the receipt, what do I do?

If you dispose of your receipt before you receive a confirmation email from Jingit, we cannot complete your Offer. Please make sure you save your receipt until you receive payment!

Legal

Where can I find documents that explain Jingit’s legal policies?

View Jingit Terms and Conditions Page.

View the Jingit Fee Schedule.

View the Jingit Privacy Policy.

View Jingit’s Cardholder Terms Page.

What do I do if I find errors on my Jingit Visa Debit Card online or paper statements?

Help is Available from U.S. Bank 24 hours per day, 7 days per week. For automated assistance, or to speak to a Cardholder Service Representative, call 1–866–273–6842. You may write us at CARDHOLDER SERVICES, P.O. Box 9127, Minneapolis, MN 55480–0000.

Contact Jingit

Who do I contact for help or support issues?

Sign in to Jingit on your web browser, and click the “help/support” link at the bottom of the page.

Who do I contact if I’d like to advertise on or be a publisher for Jingit?

Email: info@jingit.com

Who do I contact if I’d like to work at Jingit?

Email: careers@jingit.com

What if my question is not answered here?

Let us know what questions we haven’t answered for you! If you are online, use the “help/support” link on the bottom of the home page. If you are using the Jingit Mobile App, tap the icon in the upper-right corner, and select “Support”.