Jingit

FAQ

We’re here to help.

Joining Jingit

Who can join Jingit?

Anyone can join Jingit that meets the following requirements:

  • They have their own mobile phone with text messaging
  • They live in the United States
  • They must be at least 13 years old

What information do I need to register?

To begin earning money, you need to provide the following information:

  • A valid email address
  • A unique password

To begin spending your money, you will need to provide additional information:

  • Legal name, gender, and date of birth
  • The ZIP code of your permanent U.S. address
  • Your cell phone number, to receive a text message to confirm your Jingit account

Why do I need to have a valid email address?

Your email address is your username when you sign in. We require a verified email address for your security.

Why do I need to have text messaging?

Although we do not require text messaging to begin earning, we do require text messaging to begin spending. This minimizes security fraud and confirms that each account belongs to a unique person.

Troubles Registering?

If you are experiencing troubles registering or logging into Jingit after registering, please contact us at support@jingit.com.

Why do I receive an “Unsupported Mobile Carrier” message?

Jingit does not accept Google Voice numbers as well as other online telecommunication services in an effort to further prevent fraud.

Jingit Authentication and Registration

Why do I need a password?

Jingit requires a password to protect your Jingit account and personal information.

Can I change my password?

You can change your password at any time from your Jingit Profile.

I forgot my password:

If you have set a password and have forgotten it, click the link that says “Forgot Password?” from the Sign In page, and follow the instructions to reset your password. You will need to know the phone number used to register for your Jingit account.

Can I change my email or my mobile phone number?

You may update your email or mobile phone number through your profile. This can only be done from a computer at www.Jingit.com/home. Once you login select “Menu” and then “Settings” to make changes to your Jingit profile.

Jingit Profile

How do I update my profile information?

Jingit is currently creating the ability for users to update their profile information from their Jingit Profile. In the meantime, please support@jingit.com.

Wallet

Why was I not asked to complete the registration when I first joined?

We want to make it simple for you to try out Jingit and experience how easy it is to earn money through the app. As soon as you’re ready to begin spending your money, we request additional information to keep your account secure.

Why do I receive an “Unsupported Mobile Carrier” message?

Jingit does not accept Google Voice numbers as well as other online telecommunication services in an effort to further prevent fraud.

How do I spend the money earned through Jingit?

You can purchase eGift Cards or link your bank account.

Why should I link my bank account?

Linking your bank account to your Jingit account is an easy way to collect your Jingit cash. Adding your bank account allows you to send your Jingit cash to your account whenever you would like.

How do I link my bank account?

To link your bank account:

  1. Sign in to Jingit
  2. Go to the menu, then click Wallet
  3. Click on your Jingit Wallet at the top
  4. Select the Link Account or + button
  5. Enter in your bank account information

Trust and security are core principles to Jingit. Which means, we owe it to you to keep your financial information private and secure. Please see our Jingit user agreement.

Is linking your bank account safe?

After you link your bank account, we make sure that your information stays safe.

Here's how:

  • We never display your bank account information after you have saved it.
  • We send you an email every time you transfer money from your Jingit account to your bank account to help you monitor your account activity.
  • We securely store your bank account information.

Can I link more than one account?

You can link as many bank accounts to Jingit as you would like.

What happens if I entered the incorrect bank account information when I linked my account?

-If the account information you submitted is for a non-existent bank account, the bank will reject it and the money will be put back into your Jingit balance.

-If the information is for a valid account that you do not own, the money will be transferred to this account and you will not be able to get it back.

How do I remove a linked account?

  1. Sign in to Jingit
  2. Go to the menu, then click Wallet
  3. Click on your Jingit Wallet at the top
  4. Click on the bank account you wish to delete
  5. Select Edit
  6. Click on Delete Account
  7. Confirm the deletion by selecting OK

How do I transfer money to a linked account?

  1. Sign in to Jingit
  2. Go to the menu, then click Wallet
  3. Click on your Jingit Wallet at the top
  4. Select your linked bank account
  5. You will be taken to a new screen where you select the Amount Button
  6. Enter a valid dollar amount less than or equal to your current Jingit balance
  7. Confirm the transfer
  8. The transfer to your account is now complete and will show up in your bank account in 3-4 business days
  9. An email with detailed information regarding the transfer will be sent to your account

How long does it take to transfer funds from Jingit to my bank account?

When you use your bank account to transfer your Jingit cash we use an Automated Clearing House transfer. Automated Clearing House transfers usually take 3-4 days to go through.

Are there any fees associated with linking and transferring money to my bank account?

It is always free to send money to your linked bank account.

How do I get an eGift Card?

Members can go to the menu and click on the “Wallet” option.

  1. Sign In to the Jingit Application.
  2. Go to the menu and click on the “Wallet”.
  3. Your Jingit balance will appear on top and you will need to click on that in order to  see the eGift Cards available for redemption.
  4. When you see an eGift Card you would like to purchase, click on the icon.
  5. The eGift Card image and the monetary amounts you can select will display on the screen. Your current balance will be highlighted in blue so you can see the amount available for you to use on your selected eGift Card.
  6. Select the amount that you would like to redeem using your Jingit balance.
  7. Confirm the purchase.
  8. Your newly purchased eGift Card will now show up on the main Wallet screen.

How much does the eGift Card cost?

To purchase a $5 eGift Card will cost you $5. There is no additional fee.

Can I request different stores or gift card options?

Jingit would love to hear what retailers or restaurants you would like to have as options.  Please contact Jingit with any requests at support@jingit.com.

Why doesn’t my eGift Card work?

Sorry to hear! There could be a variety of reasons. On the eGift Card screen, there are contact information details that you can use to get help with your card.

Why can’t I purchase a Target eGift Card from your website?

Currently, the only way to purchase and use your Target eGift Card is via your mobile device.

How do I check my eGift Card balance?

You can click “Get Balance” of the eGift Card screen. Note, not all of the eGift Cards allow you to check your balance or are correct.

Can I print the eGift Cards?

Yes, if you have access to a computer you can log in to your Jingit account and print most of them. The Target eGift Card is only available through the mobile application.

How do I print the eGift Card out?

  1. Log in to your Jingit Account from your computer.
  2. Choose Menu, then Wallet from the upper left hand corner of the site
  3. Under Available Balances choose the eGift Card you would like to print
  4. Select the printer icon to bring up the eGift Card
  5. From the eGift Card screen, select Print Card

Can I have the eGift Cards mailed to me?

No, currently Jingit only supports eGift Cards and not physical Gift Cards.

I received an error message when I tried to buy an eGift Card that stated “Oops!”  How do I get it to work?

You can attempt to refresh your wallet screen to get the information that does not load.  If the issue persists, please contact Jingit support at support@jingit.com.

My money is missing and I didn’t get the eGift Card. What happened and how do I get my money back?

There may have been an error in purchasing the eGift Card. You may have to wait for the eGift Card to appear in your wallet or for your balance to be returned. If the issue persists, please contact support@jingit.com.

Why doesn’t Jingit offer PayPal®, Dwolla®, or any other payments company as an option?

It is currently our policy not to be involved in person-to-person money transfers and your identity cannot be confirmed with third party payment providers.

Jingit Visa® Debit Card

How do I enroll for a Jingit Visa Debit card?

As of May 30th Jingit no longer offers the Jingit Visa® Debit Card. If you have the card, you will still be able to spend the money on it until the expiration date listed.

How do I cancel my Jingit Visa Debit card?

Please contact U.S. Bank at 1–866–273–6842 to cancel your card. This number is also on the back of your card.

What are your Debit Card fees?

Other than the enrollment fee, there are no other periodic fees as long as you maintain activity on the debit card within every 90 days. There are other fees if you want to withdraw funds at an ATM or from a bank teller, call live customer service or request additional features such as requesting a paper transaction statement mailed to you. Paper transaction statement fees can be avoided by viewing your transactions online at U.S. Bank’s web site.

Inactivity fees - $2

Any amount added to the card from Jingit counts as activity, so to avoid these fees our users can move as little as 1 cent every few months.

Account closure fee - $10

If you choose to close your account and request a check for your remaining balance, a fee of $10 will be assessed to cover the cost of printing and mailing the check.

There are two ways to avoid the account closure fee:

  1. Simply spend your remaining balance before closing your account.
  2. Close your account and sacrifice your remaining balance. For example, it may be worth it for you to sacrifice a remaining 5 cent balance than incurring a $10 fee to have your account closed and the remaining 5 cents mailed to you.

What are the Jingit Visa Debit Card’s terms and conditions?

The terms and conditions provide important information about your Card including your responsibility to report your Card lost or stolen and your rights if there is an error with a transaction. View the Terms and Conditions.

Mobile

Why doesn’t Jingit work on my Android device?

There are several requirements, which must be met in order to run the Jingit mobile app on your Android Device: Android 4.0 or newer, GPS, a Camera, and a constant Internet connection. If you meet these conditions and are still having trouble running Jingit on your Android device, please contact support@jingit.com for other troubleshooting tips.

Jingit no longer works on my Android

We have created a new mobile app for Android with no Adobe requirements. Even though we are hoping it will work on more mobile devices, it is possible that it will not work on every device — including devices with which we were previously compatible.

Can I see a full list of mobile devices that work with Jingit?

Jingit currently does not have a full list of mobile devices, but if you have questions please contact support@jingit.com

What is the Check In function on the mobile app?

A Jingit Check In is a feature that is available on your mobile device that allows you to get paid for engaging with Brands at retail locations around town.

Check Ins

Why don’t I see Check Ins?

There may be several reasons why you do or don’t see Check Ins. First, you need to have a supported, non-jailbroken smartphone running our app. Second, you need to be within 30 miles of a site with available Check Ins. Third, you must not have reached your earning limit for the week. Fourth, Your phone must have location services enabled and have connectivity.

How do I unlock a Check In?

In order to unlock a Check In, you must get close enough to the Check In location.

Why am I seeing “Oops…Get closer to unlock this Check In?”

You may be seeing this because you are not close enough to the Check In location for it to unlock, or connectivity issues are preventing your device from reporting your exact location.

How does it work?

It works just the same as every other Check In, but it’s only available to the first person that completes it.

Offers

What is an Offer?

An Offer is another way to earn with Jingit! Just like a Check In, you must use your Android or iOS device, but to complete an Offer you must purchase the product and scan the receipt.

How do I complete an Offer?

You will need to:

  • Have an Android or iOS device running the Jingit Mobile App.
  • Before making your purchases, reserve your Offer on the Jingit Mobile App.
  • Purchase the reserved product at a listed retailer. Keep your receipt!
  • Complete the Offer by scanning your receipt before the reserved time is up.

No Offers show up in the app, what do I do?

If you do not see any Offers in the mobile app, there may not be any available Offers for you at this time. Check back often for more Offers!

There were some issues with my receipt scan.

If you have had issues with your receipt image, they will be listed on your Offers Update email. In general, you should:

  • Scan receipts from listed retailers.
  • Hold your receipt flat and scan in a well lit area.
  • Make sure the image is clear and not blurry.
  • Include the entire receipt including the total.

There were some issues with a specific Offer.

If you have had issues with any single Offer, they will be listed on your Offers Update email. In general, you should:

  • Ensure the correct products and quantities appear on the receipt being scanned.
  • Verify that the purchase occurred after the start date of the Offer.
  • Confirm that this receipt has not been used previously for this Offer.
  • Each receipt can only be used by one person.

I didn’t get paid, but my items really are on this receipt!

Don’t worry. Re-reserve the Offer, circle the item(s) on your receipt with a pen, and scan it again.  It’s quite possible we just couldn’t read it the first time.

How long until I get paid?

While we usually review scanned receipts for Offers within 48 hours, it could take as long as 7 days. When your receipt has been reviewed and accepted, you will be paid; your cash will be added to your Jingit Balance; and you will receive an email with the good news.

I never received an email confirmation about my Offer, what should I do?

If you have scanned a receipt and have not heard from Jingit via email within 7 days, then you should email support@jingit.com. Please provide information on when you submitted the Offer and for what product.

My receipt was rejected, but I can’t resubmit because I no longer have the receipt, what do I do?

If you dispose of your receipt before you receive a confirmation email from Jingit, we cannot complete your Offer. Please make sure you save your receipt until you receive payment!

Legal

Where can I find documents that explain Jingit’s legal policies?

View Jingit Terms and Conditions Page.

View the Jingit Privacy Policy.

What do I do if I find errors on my Jingit Visa Debit Card online or paper statements?

Help is Available from U.S. Bank 24 hours per day, 7 days per week. For automated assistance, or to speak to a Cardholder Service Representative, call 1–866–273–6842. You may write us at CARDHOLDER SERVICES, P.O. Box 9127, Minneapolis, MN 55480–0000.

Contact Jingit

Who do I contact for help or support issues?

Email support@jingit.com.

Who do I contact if I’d like to advertise on or be a publisher for Jingit?

Email: info@jingit.com

Who do I contact if I’d like to work at Jingit?

Email: careers@jingit.com